Frequently Asked Questions
- What does "Saranghae" mean?
Saranghae (사랑해) is Korean for "I love you". We chose this name because we love Asian Beauty products and we would like to spread this love, so that all beauty lovers can experience the Asian Skin care routine.
- Where are the products from?
Our products are manufactured in South Korea, Japan and Taiwan. We have carefully selected our brands to offer you the best products.
- How to choose skincare products that are suitable for my skin?
We highly recommend to check the ingredients list and to use products that are suitable for your skin type and skin condition as skin care products works very different per individual. Please note the product descriptions are for reference only.
- Is the product expired? What does the date mean?
We realize the dates on the products can be confusing as some products have the manufacturing date printed instead the expiration date. Many of Asian cosmetic companies may choose to print manufactured dates instead the expiration dates. So don’t be alarmed if you receive a product stamp with a date prior to your actual purchase date.
"제조," in English means "manufacture".
“까지,” in English means “good until”.
製造日期 / MFG = Manufactured date
有效日期 / EXP = Expiry date
保存期限: 3年 = Shelf Life: 3 Years
If you are still unsure about the date on your product or you have questions, feel free to contact us at contact: email@example.com
- How long will it take to process an order?
We do our best to ship the orders as soon as possible. In general, it will take not more than 1-2 working days, but will take regular shipping delivery days to get to your shipping address either via PostNL or DHL.
Once it's shipped we will send you an email with tracking number.
- Is it safe to put sheet masks in the refrigerator?
It's best to store the sheet mask at room temperature and where it is not exposed to direct sunlight. For most sheet masks it is safe to put it in the refrigerator to give it the cool and fresh feeling. Note however, that there are some specific brands, like LuLuLun (7 days pack), that explicitly advice not to do this for their product.
- Why is my favorite Asian brands not on Saranghae Asian Beauty?
If there are any brands or products you wish to be on the site, we’d love to hear your suggestions as we are always looking to expand our collection based on your feedback. Please feel free to contact us at contact: firstname.lastname@example.org.